Frequently Asked Questions
Innovate’s FAQ resources page will always reflect the real world issues that our customers face.
We promise to continually listen and document questions that we receive from our customers so our FAQ resources are relevant and helpful. Our ultimate goal is to be predictive in what questions you will need answered.
General Questions
Category: General
Yes both security panels work with amazon Alexa and google assistant. Once you activate your alarm.com account you should be able to connect through your Google Assistant or amazon Alexa app.
Category: General
The Innovate panels require to be plugged into an outlet, they have a backup battery in the case the power goes out.
Category: General
Door contacts are mounted on the side opposite the hinges. Also known as the same side as the handle or door knob.
Category: General
Motion detectors have a wide view. The ideal location in the large/great room would be a corner. You can also place them in long hallways.
Qolsys
Category: Qolsys
Panels should be centrally located in your home near an electrical outlet to ensure adequate coverage to all sensors in every direction.
Category: Qolsys
The IQ Panel 2+ uses cellular connection and WiFi as backup to keep you protected 24/7.
Category: Qolsys
Every IQ Panel 2 includes Z-Wave Plus, a special technology that allows you to use up to 128 smart home devices like lights, locks, thermostats, garage openers, and more.
Category: Qolsys
First order the keypad. To pair the keypad use the default dealer code 1111. This opens up the installer toolbox and allows you to sync the keypad. Choose installation>then devices>Wifi devices>IQ Remote devices. Then press the pair button at the bottom of the screen. Make sure the new keypad is already connected to the Wifi signal. On the new keypad follow the same pattern.
Category: Qolsys
Yes, you can arm and disarm a Qolsys IQ Panel 2 from your phone. Using the Alarm.com interactive service. The user will need an alarm monitoring plan that includes access to Alarm.com. Only alarm monitoring plans that offer cellular connectivity include Alarm.com service.
Category: Qolsys
With Qolsys sensors there should be a tab at the top that you push in and pull apart the sensor, exposing the battery placement.
Category: Qolsys
Yes we prepare your sensors to your panel and should arrive out-of-box-ready. Moreover we have pre-labelled each sensor so you know where it goes.
2GIG
Category: 2GIG
Panels should be centrally located in your home near an electrical outlet to ensure adequate coverage to all sensors in every direction.
Category: 2GIG
Yes, GC2e does require a carrier module upgrade when sun setting of a cellular carrier technology takes place.
Category: 2GIG
That beeping is the exit delay after arming your system. The panel is telling you that it knows its armed and is expecting you to leave.
Category: 2GIG
At the bottom of your sensor should be a single screw. Unscrew it, pull the sensor apart, and it will expose the battery area where you can put in replacements.
Category: 2GIG
Yes all your security system components should come programmed out-of-box-ready thanks to our fulfillment center.
ARLO
Category: ARLO
For outdoor use place your Arlo cameras where you want to keep an eye on blindspots. Access areas like doors and windows are a good idea, but you can avoid being redundant if you have other sensors or devices like doorbell cameras in place.
Category: ARLO
It depends on how much traffic your targeted area gets and how sensitive you set the device. We recommend running permanent power to your high traffic areas.
Z-Wave Automation
Category: Z-Wave automation
It depends on the range of the panel. 2GIG is limited to 300 feet while the Power G feature of Qolsys can extend to 1500 feet.
Category: Z-Wave automation
It’s called a mesh network, meaning the more Z-Wave items you have the more range your system has. Each Z-Wave item acts as a repeater.
Category: Z-Wave automation
It works as long as the panel has Z-Wave technology.
Innovate Professional Monitoring
It is recommended that you choose a code that is easy for you to remember, but not easy for someone else to guess. It is not recommended that you use a birthday code, an anniversary, or something similar.
Your abort code is a word or phrase you provide to the central station to stop a dispatch of authorities from taking place. This is word or phrase is only for authorized individuals with access to the security administration of your home or business. It must not be given out to anyone that is not authorized to stop a dispatch of emergency response to your home/business. It also should be easy to remember but specific to only your system. As far as storing, make sure it’s in a place that generally only you or authorized users have access to.
With a simple call to Innovate your system can be placed on test mode for a given length of time. No dispatch will occur during this time period and complete system testing for function and potential false alarms is possible and recommended. If you have pets or small children, sensors should be placed out of their general reach.
Magnetic Mounts
Yes click here to see our adhesive testing summary.
Yes click here to see our magnetic interference summary.
Make sure your surface is free of dust and debris. Wipe the surface with a damp towel and then follow up with a dry towel. For vertical walls press firmly on the mount for 10 seconds. For ceilings press firmly for 30 seconds.
